Guides for shop owners · Massachusetts and Connecticut
What happens to my customers when I sell my auto repair shop?
Customers stay when the work stays right, the phones get answered and familiar faces are still there. That's mostly about who you sell to.
If this sounds like youSome of your customers have come to you for twenty years. You don't want to let them down.
Your options
What you can do.
OPTION 1
Keep the name and team
Customers barely notice the change.
OPTION 2
Introduce the new owner
A personal handoff builds trust.
OPTION 3
Stay on for a while
Your presence calms longtime customers.
Before you decide
What to watch for.
- A new name and new faces at once can drive customers away.
- Big price jumps right after a sale hurt.
- Tell longtime customers yourself.
How Lotus helps
Owner to owner, and it stays private.
Lotus plans every change with your customers in mind. The phones stay answered, the work stays right, and we often keep the name they trust.
Talk to JamesQuestions
Quick answers.
Will my customers leave if I sell?
Not if the team, the quality and the name stay. Choose a buyer who keeps them.
Should I tell customers I'm selling?
Your longtime customers will appreciate hearing it from you, once the deal is done.
Keep reading
Say hello
Thinking about what comes next for your shop or building?
Reach out and we’ll talk it through. No pressure, and the conversation stays private.
james@lotuspe.us